Frequently Asked Questions from families of people using Rehab Group’s services
My family member attends a Rehab day service. When will the service re-open?
Who should I contact if I have a problem at home?
Are staff still working?
How often should I expect a call/visit from the centre?
What is happening with National Learning Network? When will it re-open?
In line with Government instructions on schools, universities and childcare services, all National Learning Network training centres have paused face to face tuition until such time that we are told by the Government that we can return.
Our instructors are continuing to support all students on course work. There are many new systems being put in place to help with remote learning. Our staff team are available to support students by phone or on line, so please let instructors know if your family members are having any difficulties and they will set up contact with our psychologist or rehabilitation officer.
We are also using social media to stay in touch with people so please follow us on:
Facebook: @NLNIreland
Twitter: @NLNIreland
Instagram: @nlnireland
As soon as we are given a return date, we will be in touch with everybody.
My family members’ NLN exit date is approaching soon, what will happen with this?
Will NLN students keep their payments?
For the vast majority of students, payments will continue as if NLN students were on annual leave. So students will retain their basic training allowance but not the travel and meal allowances.
For those on employer-based training who are continuing their training, all allowances will continue to be paid.
. Residential and Home Support services - Will these stay open?
I am really feeling the strain of having to cope all day long on my own with my family member - is there anyone I can talk to beyond the centre, for instance, a helpline?
Staff in your local centre are here for you. Please just call if you have these kinds of concerns and we will make a plan to support you.
The following national websites and helplines may also be helpful
HSE – The HSE website has lots of very helpful information for the public about the Coronavirus – see hse.ie. There is lots of helpful advice and information on issues including how to prevent the spread of the virus, at-risk groups, and how to deal with the pressures on our mental health at this time. Check out hse.ie ALONE, the organisation that supports older people, launched a national support line and additional supports for older people who have concerns or are facing difficulties during the coronavirus restrictions. The support line is open Monday to Friday, 8am-8pm, by calling 0818 222 024. SeniorLine provides a Freephone service every day of the year 10am-10pm, including all public holidays. You can contact Senior Line on 1800 80 45 91
Mental Health Ireland has produced great resources to help protect mental health and well-being. Available here… https://www.mentalhealthireland.ie/get-support/covid19/
Asthma Advice – 1800 445 464, Free call-back service available to people with asthma and the parents of young people with asthma
COPD Advice – 1800 832 146
Samaritans – 116 123 – If you are finding it difficult to cope, and need someone to talk to.
Pieta House – 1800 247 247 – If you need someone to talk to
Women’s Aid - 1800 341 900
Rape Crisis Centre – 1800 77 8888
Barnardos – Parent Support line, 1800 910 123, Mon-Fri 10am to 2pm
Citizens Information – 0761 07 4000 - For extensive information on income supports, entitlements etc.
My family member is very anxious about the emergency? What can I do to help ease her/his concerns?
Again, we as staff across all centres and services, are here to support you, so link in with us regularly and as needed to get practical support and advice.
The following link to the HSE website has some good advice on good approaches to mental health during this difficult time
https://www2.hse.ie/wellbeing/mental-health/minding-your-mental-health-during-the-coronavirus-outbreak.html
Mental Health Ireland has produced great resources to help protect mental health and well-being. Available here… https://www.mentalhealthireland.ie/get-support/covid19/
What do I do if my family member has to self-isolate?
What do I do if my family member has to self-isolate?
In the link below (scroll to bottom of page), the HSE has some good advice on how to handle this situation.
https://www2.hse.ie/conditions/coronavirus/self-isolation-and-limited-social-interaction.html
My family member does not have the discipline to stay at home all day and occupy himself. I am also worried about his diet? What can I do to help her/him through this?
I’ve heard that Local Councils are setting up support services for vulnerable people. What are the details on that?
Following are the helplines established by each local Council. They have been introduced to ensure that all vulnerable members of our communities affected by COVID-19 restrictions are appropriately supported. They can help with the following services:
· Collection and delivery of food, essential household items, fuel, medication in line with guidance
· Transport to community testing centres, clinical Assessment Hubs, GP and hospital appointments
· Social isolation, supports, engagement
· Meals and their delivery
· Other medical/health needs
Local authority, Community Response numbers
Local Authority Community Response Number
Carlow County Council 1800 814 300
Cavan County Council 1800 300 404
Clare County Council 1890 252943
Cork City Council 1800 222 226
Cork County Council 1800 805 819
Donegal County Council 1800 928 982
Dublin City Council 01 2228555
Dun Laoghaire Rathdown 01 2713199
Fingal County Council 01 890 5000
Galway City Council 091 536 400
Galway County Council 1800 92 8 894
Kerry County Council 1800 807 009
Kildare County Council 045 980 202
Kilkenny County Council 1800 500000
Laois County Council 1800 832 010
Leitrim County Council 071 9650473
Limerick Local Authorities 1800 832 005
Longford County Council 043 3344255
Louth County Council 1800 805 817
Mayo County Council 094 9064660
Meath County Council 1800 808 809
Monaghan County Council 1800 804 158
Offaly County Council 1800 81 81 81
Roscommon County Council 1800 200 727
Sligo County Council 1800 292 765
South Dublin County Council 01 4149043
Tipperary County Council 0761 06 5000
Waterford City and County Council 1800 250 185
Westmeath County Council 1800 805 816
Wexford County Council 053 919 6000
Wicklow County Council 1800 868 399