SMILES Newsagents
Customer Service Charter 2012
SMILES Newsagents is committed to delivering a quality customer service to you our customer.
This charter sets out the standards of service you can expect from us.
SMILES Newsagents is committed to:
- Providing a clean and accessible environment. SMILES Newsagents will comply with occupational health and safety standards and, as part of this, facilitate access for people with disabilities and others with specific needs
- Serving our customers in a fair, courteous and timely manner
- Being knowledgeable about our products and services
- Welcoming our customers' comments and dealing with any problems quickly and professionally
- Providing redress where our customers have a complaint
- Using modern technology to improve service to our customers
As our customer, you can help us by:
- Letting us know if you have any specific needs or requirements
- Providing us with all the information we need to help you
- Asking us to explain anything that you are not sure of
- Telling us how we can improve our products and services
We Value Your Opinion
Let us know when things go wrong, when you get a good service, or how we can improve our services. To do this:
- Log on: www.rehab.ie/rehabenterprises/smilescontact.aspx
- Email: info@smilesnewsagents.ie
- Phone: 01 205 7234
- Contact Details: Nicola Mullet, Customer Services, SMILES Newsagents, Rehab Enterprises Ltd, Roslyn Park, Sandymount, Dublin 4
To download the SMILES Customer Service Charter, click here.
